Launched in 2018 and today has over 5 million users, WhatApp Business has been a game changer for Indian SMEs. With 78% SMBs registering sales growth and 80% believing that this platform allows them to sell products or services in other cities, states or countries, this company’s focus on the small businesses is surely undeterred. But one cannot ignore.
As WhatsApp partnered with CII TechSaksham to empower SMEs, it not only helped in customer communication but also aided customer support and internal team communication.
Internal communication is of prime importance especially when your business is growing. But many times when one tries to implement any new tool, they get resistance from the employees as people are reluctant to ‘learn’ new things. But for WhatsApp no training is required neither is there any need to remind the team to check their WhatsApp as everyone is already hooked to it. Groups of Sales & Development team on WhatsApp are formed and share instant messages instead of an email. It’s fast and easy to use. And with WhatsApp Web, it becomes even easier to type messages using a web browser.
With CII TechSaksham, WhatsApp has reached SMEs as a powerful communication tool for various business activities. It’s both cost effective and profitable. All one has to do is download the App and get started.
To access these benefits and reach out to TechSaksham partner WhatsApp. Click here